Defensive Communication

I do not remember of an example as fresh as this to illustrate levels of confirmation and disconfirmation.  While I was working on this assignment on Sunday night, the family that lives just above our house had guests.  It was 9.00 pm in the night and their children were playing and running at the top of their spirits.  Since our houses are wooden, if someone runs or dances upstairs, the ceiling actually shakes and the sound effect is double downstairs.  My children were not able to sleep because the sound upstairs was really disturbing.  I started getting a headache, so I called the lady to keep it low as it was too late for such noise.  Forget about acknowledging that they were being noisy, this lady told me to adjust as she had guests.  I don’t think she knows the word endorsement because she refused to recognize, and acknowledge in the first place.  I got in defensive mode because instead of accepting and saying sorry, she started preaching me about her kids and the guests.  I was not in a mood to hear her justification, so I told her to keep it low with a thank you and put the phone down.  They are instances when they have created nuisance before, but this time it was too much to take it quietly.